- Location: Remote working
- Competitive salary depending on experience
- Job Types: Full-time
- Immediate start available.
UK Study Centre is looking for an enthusiastic client manager to take on day to day responsibilities of running the tuition business. Established in 2006, the Company specialises in providing advice and assistance on UK education, tutoring and guardianship services.
Due to the nature of the role, we are looking for an absolute fluency in English language and someone who completed GCSEs and A-levels in the UK with fluent Chinese.
About the Client Manager role
- Managing client expectations, establishing relationships with clients and matching students with the appropriate tutors
- Managing the tuition process, liaising with both clients and tutors (This will require sometimes being on call out of office hours and weekends for sorting out quick emergencies)
- Conducting tutor interviews, setting up new tutors/clients/students on the internal system
- Handling incoming education, tuition and international student guardianship enquiries
- Selling and providing private client consultations on international student guardianship and education in the UK
- Handling incoming enquiries via e-mail, telephone and WeChat, in both English and Chinese
- Being the main point of contact and support for guardianship students from China and their families, ensuring their academic and personal needs are met
- Basic administration duties and preparation of various documents, including marketing materials
- Any other ad-hoc duties reasonably requested
- Translation / Interpretation of documents, editing and publishing of the online content
- Some travel might be required
About You
Essential
- Fluent in English, Mandarin and preferably Cantonese
- Knowledge of UK private education sector and universities
- Being able to learn and operate independently
- Excellent verbal and written communication skills
- Good PC and basic administration skills
- Previous working experience is essential, preferably in sales, relationship management or private client services position
Desirable
- Previous working experience is essential, preferably in sales, relationship management or private client services position
If you feel you are the candidate they are looking for, please send your CV with covering letter to hr@ukstudycentre.com
Close the description
